Top 9 best live chat apps for Shopify in 2024

If you’re looking to integrate a chat on your store, check out this list of Shopify chat apps and choose the most suitable one.

Top 9 best live chat apps for Shopify in 2024

With customer attribution costs steadily increasing, the way you retain customers becomes of critical importance. Conversational commerce and customer service excellence are extremely valuable in building lasting relationships and boosting loyalty. 

One of the aspects here is in-store chatting: if you don’t have any live chat or chatbot to answer visitor queries, you should consider integrating one. It can be done easily and with no coding if you choose the right Shopify chat support app. 

Studies show that a live chat can increase store conversion rates by up to 4%. In turn, over 40% of consumers admit to using chatbots for making purchases. To ensure the best results in attracting more conversions, work with both: set up automated responses for typical queries and navigate users to real chat agents for complex issues. 

For now, let’s see what are the best Shopify apps for live chats and chatbots. 

Smartsupp

Smartsupp is a Shopify app for using a live chat or chatbots on your store. It also features video recordings to help you analyze how visitors interact with your site. The free plan allows for only 1 chat agent and deletes conversation history after 14 days.

Smartsupp

Avg. Rating

5.0

FREE Trial

14 days

Price from

Free

Smartsupp

Smartsupp

Smartsupp is a Shopify app for using a live chat or chatbots on your store. It also features video recordings to help you analyze how visitors interact with your site. The free plan allows for only 1 chat agent and deletes conversation history after 14 days.

Avg. Rating

5.0

Trial

14 days

Price from

Free

Tidio

Tidio is a Shopify app that lets merchants manage customer conversations with a live chat, chatbots, and social media integrations. The free plan allows for 3 operators and chats with 50 users.

Tidio

Avg. Rating

4.8

FREE Trial

Not available

Price from

Free

Tidio

Tidio

Tidio is a Shopify app that lets merchants manage customer conversations with a live chat, chatbots, and social media integrations. The free plan allows for 3 operators and chats with 50 users.

Avg. Rating

4.8

Trial

Not available

Price from

Free

Willdesk

Willdesk is a Shopify app that lets you manage customer communication from a live chat, emails, and social media messengers in one place. The free plan allows for up to 100 conversations.

Willdesk

Avg. Rating

5.0

FREE Trial

Not available

Price from

Free

Willdesk

Willdesk

Willdesk is a Shopify app that lets you manage customer communication from a live chat, emails, and social media messengers in one place. The free plan allows for up to 100 conversations.

Avg. Rating

5.0

Trial

Not available

Price from

Free

Richpanel

Richpanel is a Shopify app that helps merchants get more sales via a live chat and allows managing conversations from other channels. The free plan includes up to 100 conversations.

Richpanel

Avg. Rating

5.0

FREE Trial

Not available

Price from

Free

Richpanel

Richpanel

Richpanel is a Shopify app that helps merchants get more sales via a live chat and allows managing conversations from other channels. The free plan includes up to 100 conversations.

Avg. Rating

5.0

Trial

Not available

Price from

Free

Re:amaze

Re:amaze is a Shopify app with different chat options that lets you manage customer conversations from a live chat, emails, social media, and SMSs in one place. Its monthly price starts from $29.

Re:amaze

Avg. Rating

4.7

FREE Trial

14 days

Price from

$29

Re:amaze

Re:amaze

Re:amaze is a Shopify app with different chat options that lets you manage customer conversations from a live chat, emails, social media, and SMSs in one place. Its monthly price starts from $29.

Avg. Rating

4.7

Trial

14 days

Price from

$29

Channel.io

Channel.io is a Shopify app that allows managing communication with customers via a live chat and chatbot. The free plan with basic functionality is available.

Channel.io

Avg. Rating

4.9

FREE Trial

Not available

Price from

Free

Channel.io

Channel.io

Channel.io is a Shopify app that allows managing communication with customers via a live chat and chatbot. The free plan with basic functionality is available.

Avg. Rating

4.9

Trial

Not available

Price from

Free

Maisie

Maisie is a Shopify app that features a chatbot and live chat for communicating with customers, capturing leads, and increasing conversions. Its pricing starts at $29 per month and depends on the store traffic.

Maisie

Avg. Rating

4.9

FREE Trial

14 days

Price from

$15

Maisie

Maisie

Maisie is a Shopify app that features a chatbot and live chat for communicating with customers, capturing leads, and increasing conversions. Its pricing starts at $29 per month and depends on the store traffic.

Avg. Rating

4.9

Trial

14 days

Price from

$15

Chatra

Chatra is a Shopify app that allows you to set up a live chat and chatbot flows, as well as control conversations from Facebook and Instagram in one place. The free plan includes a live chat and one contact form bot.

Chatra

Avg. Rating

4.8

FREE Trial

Not available

Price from

Free

Chatra

Chatra

Chatra is a Shopify app that allows you to set up a live chat and chatbot flows, as well as control conversations from Facebook and Instagram in one place. The free plan includes a live chat and one contact form bot.

Avg. Rating

4.8

Trial

Not available

Price from

Free

Conzia

Conzia is a Shopify app that lets merchants add a live chat to their store and integrate other messaging channels. The free plan allows for one chat widget.

Conzia

Avg. Rating

5.0

FREE Trial

Not available

Price from

Free

Conzia

Conzia

Conzia is a Shopify app that lets merchants add a live chat to their store and integrate other messaging channels. The free plan allows for one chat widget.

Avg. Rating

5.0

Trial

Not available

Price from

Free

We hope this list of Shopify chat support apps helps you streamline your communication with customers, ensure higher customer satisfaction, and increase sales. When choosing the app, consider customization options it offers for a chat widget, social media support (think of what channels you’re using), and other helpful integrations (like an order tracking one for self-service functionality). 

Tomas Janu

Tom loves writing about upselling, conversion optimization, and e-commerce trends. He is one of our co-founders, and you can sometimes talk to him if you contact our support team. Make sure to follow him on LinkedIn for more Shopify-related tips and news.

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