Tidio is a universal conversational solution for a Shopify store that lets you set up a live chat, create multiple chatbots, and integrate social media messengers. It can also help you encourage self-service and let customers check product availability and order statuses in a few clicks.
The app gives you the full context of each customer: chat agents can see carts and shopping history directly in the chat. This way, it’s easier to answer customer queries, recommend relevant products, and resolve issues.
The Tidio app allows you to choose among 35+ pre-designed chatbot templates or build your own automated flows using a drag-and-drop editor. Besides that, the app employs machine learning in its Response Bots feature, which helps you analyze and categorize customer queries in order to pick the best possible automated response.
With Tidio, you can also improve the way you manage your support team. You can divide it into specialized departments, which will reduce response time and help you give the most informative and relevant information to customers. On top of that, you can set priorities, create custom tags, and add notes.
Tidio’s free plan includes 100 monthly visitors for a chatbot and up to 50 users in a live chat. You can have up to 3 chat agents and use mobile apps. For more features, you’ll need one of the paid plans: Communicator ($19 per month), Chatbots ($39), or Tidio+ (from $289).
Communicator is tailored to live chatting needs and features live customer data and department division. In turn, the Chatbots plan is for you if you’re mainly interested in automated responses: it offers templates and allows you to have chatbot conversations with 40,000 users. Tidio+ can have a custom configuration of features, and you can combine anything you need.