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Where to find Shopify collaborator request code for access

Tomas Janu

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August 15, 2022

Where to find Shopify collaborator request code for access

Learn what's Shopify collaborator request code, how to find it, or enable/disable it in your store. Detailed steps including screenshots.

Where to find Shopify collaborator request code for access

The Shopify collaborator request code is something we deal with often during our customer support. Many store owners have the access code enabled, but they are sometimes unsure where exactly to find it in the store administration. And that's why we have decided to put together this simple guide.

What's Shopify collaborator request (access) code

As a store owner, you can share access to your store with another person – a collaborator. For app developers (like us), this is often the only way how to fix app incompatibility issues. By sharing the access, the collaborator can log in to your store and access specific sections like Apps, Themes, Products, etc.

You have two options when it comes to sharing the access:

  • Either anyone can send you an access request which you will receive in your email for approval, or
  • only someone who knows your 4-digit code.
Example of store access request which requires collaborator code

The second way is definitely more secure and recommended. Now let's learn how to find it and enable/disable it.

Where to find Shopify's collaborator request (access) code

To find the 4-digit access code, please follow the steps below:

  1. Navigate to your Shopify store admin > Settings > Users and permissions
  2. Scroll down to the section Collaborators, and there's your code
  3. Copy the code using the icon and share it with the desired person
Finding the collaborator request code in store admin

Don't worry, sharing the code doesn't automatically give access. It only allows someone to send you the request, which you still need to approve.

How to enable or disable Shopify's collaborator request (access) code

If you, for some reason, want to enable or disable the collaborator request code, please follow the steps below:

  1. Navigate to your Shopify store admin > Settings > Users and permissions
  2. Scroll down to the section Collaborators and choose between "Anyone can send a collaborator request" and "Only people with a collaborator request code can send a collaborator request"
Disabling the collaborator request code

We recommend enabling this option as it provides more security to your store. You can also refresh the code from time to time by clicking on the "Generate new code" link, which makes the previous codes invalid.

Talking about store security, stay tuned for our next article in which we will share the tips and best practices for securing your store.

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Tomas Janu

Tom loves writing about upselling, conversion optimization, and e-commerce trends. He is one of our co-founders and you can sometimes talk to him if you contact our support team.

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