Smile is a Shopify app for building loyalty. With it, you can create customized loyalty programs that will help you retain customers, increase customer engagement, and boost sales.
One of the biggest advantages of Smile is its flexibility. Smile allows you to set up point-based or tier-based programs with a variety of rewards, be it discounts, free shipping, or exclusive products. Plus, you’ll have plenty of customization options to create a loyalty program that perfectly fits your store and your customers. The app gives you complete control over the colors, layout, and messaging. You can also choose from pre-made templates or create your own design to match your brand's visual identity.
The Smile app also provides you with analytics. You can track customer activity, including purchases, referrals, and other engagement metrics to see how your loyalty program is performing and make adjustments as needed. You can view real-time metrics, such as the number of active members, reward redemptions, and more. On top of that, you can also create custom reports to analyze your data and identify areas for improvement.
Smile seamlessly integrates with your Shopify store, so you can easily manage your loyalty program alongside your other sales and marketing activities. Plus, it supports integrations with popular customer management platforms, email marketing services, and other tools. With its Klaviyo integration, for example, you can use Smile to set up automated emails to encourage customers to join your loyalty program, reward them for their activity, and remind them of their rewards.
Smile includes translations into multiple languages, which is a huge plus for brands that operate in different countries or regions. Currently, the app supports over 20 languages, including English, French, Spanish, German, Italian, and Portuguese.
The Smile app is free for small businesses with up to 200 monthly orders. Free functionality includes a point-based program, a referral program, basic branding options, default reward emails, and an analytics overview.
For $49 per month, the Starter plan also features advanced branding options, the ability to customize reward emails, and the option to remove the Smile branding. This plan also includes one integration with another app and unlimited orders. The Growth plan costs $199 per month and includes additional features such as nudges (engaging pop-ups), points expiry, advanced analytics, and two app integrations. Finally, Pro ($599 per month) is suitable for Shopify Plus stores and offers them exclusive features, unlimited integrations, and API access.