Shopbot: AI Customer Calls is a Shopify support app built around answering phone enquiries. It uses store data for order tracking and product questions, with a chatbot for simpler storefront conversations. The combination could help small teams cover repetitive calls while keeping human support available for exceptions.
Key features
- Automated phone answers using live Shopify order, shipment, and tracking information.
- Catalog synchronization for product additions, removals, stock, and variant updates.
- Configurable greeting, tone, and permitted actions.
- Human handoff with a transcript when the assistant needs your team.
- Local-number options and multilingual support; the listing also names 17Track integration.
- An included storefront chatbot for pre-sale questions and FAQs, subject to plan allowances.
Pricing and trial
The monthly plans are Starter at $39 for 100 voice minutes and 200 chats, Growth at $99 for 300 minutes and 300 chats, and Scale at $349 for 1,000 minutes and 2,000 chats. All list the same features and a 14-day free trial. Extra usage costs $0.30 per voice minute and $0.05 per chat on every plan. Prices are USD.
Annual prices are $421, $1,069, and $3,762 respectively. The included chatbot is not unlimited free chat. Compare both channels before upgrading: Growth plus 700 extra voice minutes totals $309/month, below Scale's $349, although Scale includes substantially more chats.
Rating and reviews
On September 7, 2026, Shopbot had 5.0/5 from two Shopify reviews, both five-star. There were no one-, two-, or three-star reviews. Gold Mobility Scooters reports less phone workload and useful insight into common questions; Aurora Poznań mentions faster responses and multilingual support. These are positive individual experiences, too few to establish typical savings or reliability. The latter review's reference to a free option is not evidence of a current free plan.
Pitfalls
The developer's website and FAQ links now redirect to Comms, whose current homepage targets dental practices. Confirm Shopify onboarding, support, and feature availability before committing. This change does not prove Shopbot has stopped operating, but current Shopify-specific guidance is limited.
Test order identification, return questions, and handoffs during the trial. The listing describes return and exchange support, but its permissions show order viewing, not order editing. Do not assume it can approve refunds or change orders. Local-number availability and language quality also need checking for your market.
Data access includes customers, products, all order history, store pages and theme viewing, plus editing legal policies and files in Shopify admin. The linked privacy policy describes temporary call/chat processing without a specific retention duration. Clarify how that works with retained transcripts, recording settings, and deletion.
Conclusion
Shopbot is a reasonable candidate if you want phone and chat support together and can validate the current Shopify service. Start with a limited trial, check actual usage and human handoffs, then choose a plan based on both minutes and chats. If you only need storefront messaging, Shopify Inbox is a simpler comparison.
