Kovax combines AI phone support with WhatsApp, SMS, and email for Shopify. It can answer routine order and product questions, follow up on abandoned checkouts, and confirm cash-on-delivery orders. Its main appeal is connecting support and sales conversations across channels using store data. It is worth considering when calls and messaging take up a meaningful share of your team's day.
Key features
- 24/7 inbound call answering using Shopify catalog, order, and policy information.
- Human handoff or message-taking when an enquiry needs your team.
- Outbound workflows for abandoned checkout recovery and cash-on-delivery confirmation.
- WhatsApp, SMS, and email alongside voice, with shared conversation context.
- Multilingual conversations and local-number options, subject to availability in your market.
- Call recordings, transcripts, and handoff summaries for reviewing customer interactions.
Pricing and trial
The Shopify listing offers free installation with $10 of introductory credit for calls, email, and SMS, and says to contact support to continue. The website instead advertises 50+ AI calls in its free offer. Confirm the actual allowance during onboarding. Neither page specifies a fixed trial duration, and this is not an unlimited free service.
Paid plans are Starter at $49.99/month with 166 call minutes and 5,000 emails, Growth at $199.99 with 740 minutes and 20,000 emails, and Ultimate at $399.99 with 1,600 minutes and 40,000 emails. Prices are in USD. The listing quotes extra calls at $0.30, $0.27, and $0.25 per minute respectively, email at $0.01 each, and WhatsApp AI replies at $0.01 each.
SMS pricing varies by country. The website also describes channel credits and WhatsApp message categories, so confirm whether displayed allowances share a balance and how provider fees are handled before combining channels. Do not budget from the subscription price alone.
Rating and reviews
On September 7, 2026, Kovax had 5.0/5 from three Shopify reviews. All were five-star, so there were no one-, two-, or three-star reviews to examine. We read all three: eSkinStore praises call handling and customization support, Monster Piercing highlights checkout recovery, and boniecollections describes COD confirmation and delivery updates.
These are positive early signals, not enough to establish broad reliability or typical conversion gains. The app launched in September 2025. Treat the developer's recovery-rate claims and individual merchant results as claims to test against your own costs and completed orders.
Pitfalls
Start with one workflow and test real product questions, incorrect order details, return requests, and handoffs. The customer service page describes escalation with a summary and transcript, but does not document every permitted order action. Confirm cancellation and return controls before allowing automated changes.
Verify phone-number availability and voice quality in each language you need. For outbound calls and messaging, configure customer permissions, opt-outs, timing, and channel rules before activating campaigns. These are merchant operating decisions, not problems solved simply by installing an app.
The listing requests broad access, including customer data, orders, inventory, discounts, and the theme. Calls are recorded. Review the website privacy policy and the policy linked from the listing, and clarify retention, deletion, and team access. The two pages differ in detail, so request current documentation for your setup.
Conclusion
Kovax is a useful candidate for merchants who want AI to handle both incoming enquiries and follow-ups, especially in stores using COD and WhatsApp. Trial a narrow workflow, check the full usage bill, and expand only after reviewing outcomes. If you mainly need basic storefront chat, Shopify Inbox is a simpler starting point.
