CartHike, listed as CK: Abandoned cart on WhatsApp in the Shopify App Store, combines a WhatsApp contact button with cart recovery and post-purchase messages. The app has been available since June 2020. It is most relevant for stores whose customers already use WhatsApp, especially when a conversation can resolve a question that stopped an order. You can begin with manual follow-ups and move to paid automation as volume grows.
Key features
- Chat and share buttons: Add a customizable WhatsApp contact button and let visitors share your store through WhatsApp.
- Cart recovery: Send manual reminders or automate abandoned checkout follow-ups. Advanced supports multiple automated reminders.
- Order messages and COD verification: Send order confirmations, shipping updates, and confirmation requests for cash-on-delivery orders.
- Review requests: Ask customers for reviews through integrations with Loox, Judge.me, Google reviews, and Trustreviews. The listing also names Shopify Flow.
- CRM and team inbox: See customer and order context while chatting through the developer's WhatsApp CRM extension. Advanced adds a shared inbox and automation from your own number.
- Marketing and reporting: Send WhatsApp campaigns on Advanced and use reports to follow performance.
Pricing and trial information
Free Forever includes unlimited chats, 100 manual cart abandonment messages, chat and share buttons, reports, and no CartHike branding. The listing does not specify when the 100-message allowance resets, so check this before planning recurring outreach. Free recovery requires manual sending.
VIP costs $9.99 per month and adds unlimited manual recovery messages, automated recovery, order CRM, order and shipping notifications, review requests, COD confirmation, priority support, and email alerts. Advanced costs $29 per month and adds custom automated templates, sending from your own number, marketing, multiple recovery reminders, and a team inbox with 1,000 incoming messages. Confirm the inbox allowance period and any overage terms. Both paid plans offer a seven-day free trial. Prices are in USD, with recurring and usage charges billed every 30 days.
Automated messages are billed separately, starting at $0.02 each. The developer's country rate sheet currently lists $0.02 for India, $0.06 for the US, $0.27 for Germany, and $0.28 for France, based on the recipient's phone number. At those rates, 1,000 messages to French numbers cost $280 in usage alone. Budget for the destination mix and number of reminders, rather than just the subscription. Do not assume the trial waives message charges.
Rating and reviews
On September 5, 2026, the live Shopify review page shows 5.0 from 296 ratings: 283 five-star, 12 four-star, and one one-star. Across all 30 pages, responsive support is the clearest strength. Merchants repeatedly mention help connecting numbers, adjusting templates, and resolving setup issues. Cart recovery and time saved also receive positive feedback, including from stores using the app for months or years.
Some reviews were written within hours of installation, and reported revenue gains are merchant claims, not independently measured results. More critical feedback asks for deeper campaign reporting and more self-service template controls. The one-star review from 21gramos Tienda a Granel objects to an unfamiliar sender, message wording, and extra charges. The developer explains that VIP uses its provider number, while Advanced supports the merchant's own number and custom templates, and says no subscription was charged during that trial.
Pitfalls
Sender identity is the main plan decision. If customers should recognize your business number, budget for Advanced and test the full customer experience before enabling automation. One older review also reports the chat link opening a browser on mobile instead of the WhatsApp app. Test your own devices rather than treating that as a confirmed current fault.
Template changes may involve approval or support. A February 2026 reviewer reports waiting 24 to 48 hours for updates; that is an individual experience, not a published turnaround promise. Check reporting against your needs and compare recovered profit with message costs. The app lists 27 languages, including English, French, German, Spanish, Italian, and Czech, but not Japanese.
The privacy policy describes processing customer and order details for messaging and deletion or return of personal data within 30 days after termination or a written request. Review the data terms before connecting your store. Outbound messaging also needs appropriate consent and approved templates under WhatsApp's rules; installing the app does not establish legal compliance.
Conclusion
CartHike is worth considering if WhatsApp is already an effective customer channel for your store. Start with the free manual workflow to assess response quality, then trial automation with a realistic message budget. Advanced is the more relevant plan for branded messaging and team use. If you mainly need conversations on the storefront, compare Shopify Inbox. CartHike's support record is encouraging, but the useful measure is profitable recovered orders and conversations your team can handle.
