Shopify recently announced they plan to sunset their popular Product Reviews app. The app is no longer available on the app store and will likely stop working on May 6, 2024. Here's what you should do and what are some of the free alternatives.
Collecting and displaying customer reviews on your store is a well-known technique for gaining visitors' trust and increasing conversion. Sometimes, it is also called social proof. Shopify doesn't offer such feature natively; instead, they developed a popular free app from 2010.
Best Product Reviews app alternatives
There are over 190 product review apps on the app store, and choosing the right one may be difficult. Here's a shortlist based on our experience.
ReviewXpo is our favorite product review app due to its clean UX and advanced features. It's relatively new on the app store (from 2022) but is quickly gaining attraction.
It offers a free plan and will easily cover all the features you expect from the app in this segment. To learn more about the app, read our full review.
Judge.me is probably the most notorious alternative. The free plan has no limitation in terms of number of reviews. The premium plan is only $15 monthly if you want more features. The only drawback from our point of view is the UI and widgets, which could look better to match today's e-commerce standards.
Yotpo or Loox
For other recommendations, make sure to check our list of the Best Product Review Apps for Shopify, featuring and reviewing over 18 different solutions.
Exporting reviews from the Product Reviews app
Getting your existing reviews from the Product Reviews app is really easy; just follow these steps:
- Go to your store admin > Settings > Apps and sales channels > Product Reviews > Open app
- In the app, go to Settings and click on Export
Once you download the export in CSV file, you can import it to the new app of your choice. The app support team will gladly assist you if you need any help.
If you need any assistance with the whole migration process, our agency team can review your setup, recommend the best solution, and handle the migration seamlessly. Contact us if you are interested.
Keep in mind you need to do the export before May 6, 2024. Otherwise, you are in risk of losing all your precious reviews.