Rivyo is a Shopify review app from Nexfal for collecting and displaying customer feedback. It combines product reviews, automated email requests, and customizable storefront widgets, with photo reviews, Q&A, and video available on paid plans. Optional loyalty and referral programs extend it beyond reviews. The app carries the Built for Shopify badge, and its review plans range from free to $19 per month.
Key features
- Automated review requests with configurable timing after an order is placed or fulfilled.
- Star ratings, review widgets, and analytics, plus store reviews and product Q&A on paid plans.
- Photo reviews from Starter; video reviews and AI review tools on Enterprise.
- CSV imports and migration from apps such as Judge.me, Loox, Yotpo, and Stamped, plus marketplace imports with plan limits.
- Product grouping and review reward coupons from Business.
- Google rich snippets and a Google Shopping review feed, with eligibility and display controlled by Google.
- Optional loyalty points, VIP tiers, and referral rewards; integrations include Shopify Flow, Klaviyo, and PageFly, depending on the plan.
Pricing and trial
According to the current pricing, Free (called Indie on Rivyo's website) includes unlimited product reviews and CSV imports, with automatic requests for up to 100 orders per month. Starter costs $9/month for 500 orders and adds photos, store reviews, and Q&A. Business costs $14/month for 1,000 orders and adds grouping and coupon rewards. Enterprise costs $19/month with unlimited orders and emails, video, AI tools, and API access.
Paid review plans have a 7-day trial and a 20% annual-billing discount. Loyalty and referrals each cost an additional $9/month. Enterprise with both add-ons therefore totals $37/month before any bundle discount. All prices are in USD.
Rating and reviews
As of September 10, 2026, Rivyo has 4.9/5 from 929 Shopify reviews. Recent positive reviews frequently praise setup assistance and quick fixes. We checked all 16 ratings of one to three stars. Complaints include app access, review display, imports, and inconsistent support; many date from 2019–2021. In response to a June 2026 display complaint, Nexfal attributed the issue to an older app version and recommended upgrading. These merchant reports do not establish that every issue remains present.
Pitfalls
Unlimited reviews do not mean unlimited automated requests on the lower plans. Rivyo's pricing cards and comparison table also disagree on some details, including Business marketplace-import limits and Google Shopping availability. Confirm those features before subscribing. Checkout review displays require Shopify Plus.
Test imports and widget behavior on your theme. The export documentation notes that some marketplace imports may be excluded from CSV exports. Review the privacy policy and installation permissions: the app requests customer and order data, plus editing access to areas including products, discounts, store credit, and the theme.
Conclusion
Rivyo is worth considering for a store that wants review collection at a modest monthly price, with room to add loyalty later. Starter suits photo reviews and Q&A; Enterprise is the relevant tier for video and higher request volumes. Compare the features you actually need with Judge.me before deciding, especially if your priority is the free plan.
