Consio combines AI phone support and tools for human sales teams in one Shopify-connected platform. It suits merchants who want to answer routine calls, recover abandoned checkouts through conversations, and keep call activity tied to orders. The appeal is a shared workflow for AI and staff, especially when products require explanation before purchase.
Key features
- Inbound AI answering around the clock, with call qualification and routing.
- Shopify order tracking, draft orders, eligible cancellations, address changes, and return initiation through configurable AI actions.
- Outbound power dialer, segmented campaigns, and voicemail drops for sales teams.
- SMS follow-ups, call summaries, transcripts, and order/revenue attribution.
- Klaviyo segments and integrations with Gorgias, Zendesk, Kustomer, and Richpanel.
- Unlimited seats, with AI-to-human transfers that retain conversation context.
Pricing and trial
The App Store lists free account/campaign setup, then $30/month for 100 call minutes, $60 for 400, and $120 for 1,000, with $0.10 per extra minute. Prices are USD. Free setup does not include a stated live-call allowance; the website requires a card when provisioning a number and starting calls. No fixed trial duration is published.
The website pricing adds $0.30 per AI minute to call usage, so an AI-handled minute uses four times the credits of an ordinary call (24 versus six). SMS is listed at $0.016 each. The website also describes automatic tier upgrades when credits run out, without automatic downgrades. Confirm how this applies to your Shopify plan. Human transfer destinations require separate numbers at $9/month each.
Rating and reviews
On September 7, 2026, Consio had 5.0/5 from 40 reviews, all five-star, with no current one-, two-, or three-star feedback. Toners.ca praises personal support, Cheech & Chong's Global describes useful overflow handling alongside staff, and SoftPro Water Systems highlights order context and attribution. These are encouraging experiences, not a guarantee of revenue uplift. Some feedback, including Toners.ca's three-day review, reflects early use.
Pitfalls
The action documentation says AI handles inbound calls only; do not assume outbound campaigns are autonomous AI calls. It also excludes refund processing, subscription changes, and access to external ERP or warehouse systems. Start with selected actions and test customer identification, exceptions, and transfers.
The knowledge-base guide requires refreshing website sources after changes and warns that externally hosted help centers may need manual text imports. SMS actions require registration approval. Confirm call languages and number coverage for your market; Shopify lists English.
Consio processes customer contact information and conversations. Its privacy policy leaves retention duration open-ended according to service and legal needs. Confirm recording, deletion, and consent settings before using customer data in campaigns.
Conclusion
Consio is worth considering when phone support and assisted sales both matter. Its integrations and configurable Shopify actions go beyond basic message taking. Run a focused pilot, measure resolved calls and profitable sales, and include AI credits, transfer numbers, and staff time in the cost comparison.
