Frequently Asked Questions (FAQs) about Candy Rack

Candy Rack is a plugin for Shopify which allows store owners to offer customer services via a pop-up window. The app itself is relatively simple, but below are the most common questions. If your question is missing, just ask us!

How to offer a custom service?

To offer a custom service which is not listed in a pre-defined offer list, click on ‘New Offer’ in the top-right menu. Then scroll down and find ‘Custom Offer’, click on ‘Customize’. Configure the offer per your needs and click on ‘Save’.

That’s it, your Custom Offer is now live and will be triggered for selected products/collections.

My offer is not visible on the store. Why?

First of all, make sure your offer is active by going to ‘Dashboard’. Find your offer in the ‘Offers Overview’ list and make sure the toggle on the right side is set to active (e.g. green color). If the toggle is inactive, simply click on it to enable the offer.

If this won’t help, go to settings of your offer by clicking at it in the ‘Offers Overview’. Scroll down to ‘Targeting’ section and make sure its setup correctly. To trigger an offer for all products select ‘Collections’ » ‘All Products’.

Now go to any product page and click on ‘Add to cart’ button. You should see a pop-up window including your offer. If you still don’t see it, please get in touch with us and we will happy to take a look and help you. Please also include information about the browser, OS, and link to your product page.

How many active offers can I have on one store?

There is no limit, you can have as many as you like. The pop-up window is responsive and will handle the practically infinite number of offers via a scrollbar.

Can I change the texts and/or colors in the pop-up?

Yes, you can. Simply go to ‘Settings’ and change the content/color. Basically, you can localize the pop-up to any language.

Can customers still use discount coupons during the checkout?

This depends on whether you will give any discount on the bundled/additional product. If no, the discount coupon field will still be available.

If yes, customers won’t be able to enter additional discount to their order. This is because the Shopify platform allows only one discount coupon to be used per each order.

Who is providing the pre-defined services (Gift Packaging, Extended Warranty) in the app?

These are just examples. We are not providing any services, we are just offering a tool to offer them to your customers. You are solely responsible for any services you will be offering through our app on your store.

What does the Performance Summary in the Dashboard mean?

Performance Summary tracks the performance of your offers. Views mean how many times your customers saw any offer. Transactions mean how many of them you have successfully sold and Sales for how much. Take Rate is the percentual take rate of your offers (e.g. Transactions divided by Views).

How can I contact you?

If you have any question or request don’t hesitate to contact us using the in-app chat in the bottom right corner or this form.