Voice Receptionist by Talk To My Agent gives a Shopify store an AI phone line for routine customer enquiries. It checks who is calling before reading order status and tracking, and can answer shipping, return-policy, and store questions. Its appeal is straightforward: cover repetitive calls, including after hours, without letting the assistant change your orders.
Key features
- 24/7 phone answering with live Shopify order-status and tracking lookup.
- Caller verification using the order number plus the email address or phone number on the order.
- Read-only store access: the assistant cannot create, change, cancel, or refund orders.
- A dedicated business number, with the option to forward an existing store line.
- Six languages listed for the app: English, German, French, Hebrew, Spanish, and Brazilian Portuguese.
- Configurable greeting and voice, plus call recordings and transcripts available to the merchant.
Pricing and trial
The current Shopify plans are Starter at $29/month for 120 minutes, Basic at $79/month for 350 minutes, and Pro at $199/month for 1,000 minutes. Each includes a dedicated number and a seven-day free trial. The listing says the receptionist is the same across plans, so call volume is the main reason to upgrade. Prices are USD, with 30-day billing cycles.
The listing does not publish a Shopify-specific overage rate. The terms say usage beyond the plan can be charged and inbound volume is not capped unless you configure a limit. Confirm the extra-minute price and spending controls at signup. The developer's broader website has different direct-service plans; use the Shopify offer when budgeting for this app.
Rating and reviews
On September 7, 2026, Voice Receptionist had no Shopify reviews, including none with one, two, or three stars. It launched on July 15, 2026. The displayed 0.0 means no ratings, not a negative customer score. There is no merchant evidence yet to judge voice quality, developer support, or reliability over time.
Pitfalls
Read-only access limits accidental changes, but also means refunds, cancellations, and order corrections still need your team. The listing shows access to the last 60 days of order history, so test older-order enquiries and decide how unresolved calls reach a person.
The Shopify website page and broader language guide advertise more languages than the app's six-language listing. Confirm availability in your deployment, along with local phone numbers and forwarding. Do not assume every capability of the wider platform is included.
According to the service terms, calls are recorded and transcribed by default without an automatic spoken AI or recording notice. A pre-call notice or disabling recording requires a developer request and is not self-service in the Shopify app. Arrange the appropriate setup before launch. The privacy policy gives a default 90-day retention period for recordings and transcripts, while the carrier's own copy follows separate terms.
Conclusion
Voice Receptionist is worth trialling if your main need is answering routine order calls at a modest starting price. Test caller verification, tracking accuracy, difficult questions, and the route back to your team before forwarding the main line. If customers mainly need storefront chat, Shopify Inbox is a simpler starting point.
