With the Chatra app, you can effectively manage all your customer communications. You can integrate a live chat and answer their queries having all the details you might need: pages they’re browsing, their location, etc. Your chat agents will be able to see visitors’ carts in real time to quickly provide the most relevant responses and product recommendations.
Among the additional chatting features that Chatra offers, you can see what users are typing in real time or add multiple agents to one conversation to resolve pressing issues. Chat history is stored so that you can have the full context on each customer, while the widget features chat agent photos to increase trust.
Chatra also features multiple chatbots that you can set up based on action triggers. The simplest one that goes by default is the contact form bot that collects customer information when you’re unavailable.
Besides a store chat, you can answer Facebook and Instagram messages directly from Chatra.
The free plan of the Chatra app offers a live chat and a contact form bot. The paid plans—Essential ($21 per month) and Pro ($29 per month)—include multiple chatbots, Facebook and Instagram integration, real-time visitor list, typing insights, and other features. If you choose Pro, you’ll also get REST API and outgoing webhooks, chat ratings, agent groups, and data export.
