AfterShip Returns is a Shopify app that helps manage returns. While returns constitute one of the most challenging aspects of e-commerce, this app can help merchants not only effectively deal with them but also recapture revenue from returned items.
The AfterShip Returns app offers a returns management dashboard, which enables support agents to review and process approvals, refunds, and exchange orders through a centralized portal. The process can be further streamlined by rule-based automation that chooses shipping methods according to rule-based workflows. With the help of the app, you can avoid return fraud, ineligible item returns, and customer conflict by automatically rejecting items based on rules like return window, product type, discount, and customer email.
By using AfterShip Returns, businesses can offer customers other items as an exchange. This approach transforms the returns process into an opportunity for customers to engage with the brand and discover new products. Additionally, you can incentivize exchanges by providing discounts or free shipping, encouraging customers to choose an exchange rather than a refund.
The app also offers a refund option in the form of store credit instead of cash, motivating customers to return to the store. Plus, there’s an in-store returns feature that can drive foot traffic to a physical store if you run one. If you’re selling bundles, AfterShip Returns allows you to set up rules for accepting individual item returns from bundle purchases.
Also, AfterShip Returns has a unique feature—green returns program that allows issuing a refund without the need to make a return on low-priced or damaged items. This program reduces carbon footprint and saves on reverse logistics costs while boosting customer satisfaction. Finally, the app integrates with a lot of external tools and supports a global carrier network.
The AfterShip Returns is free for up to 3 returns per month. It includes a branded returns page, a returns management portal, and email notifications. Paid plans differ in the number of available monthly returns and additional features. With Essential ($11/month, or $108/year), you’ll be able to manage 20 returns and get returns analytics and additional settings. With Pro ($119/month, or $1,188/year), you’ll be able to manage up to 400 returns and get more functions: auto-approve RMA, 1-click exchange, multilingual return pages, automation rules, and gift cards. Lastly, the Premium plan ($239/month, or $2,388/year) also includes auto-refunds, exchange for other items, eligibility, and webhooks. If you surpass the limit of monthly returns, you’ll pay an extra fee ranging from $0.5 to $1 per item.