Technical Support & Customer Success Specialist (South America) アットデジスムージー

About us

We launched our first Shopify app in late 2019 to help individuals succeed in e-commerce. Our SaaS solutions are trusted by over 16,000+ businesses worldwide and have a five-star rating in the app store. We are focused on Shopify, the fastest-growing e-commerce platform.

Who we are looking for

We are looking for a new member of our Customer Success team based in South America to help us support Shopify merchants worldwide. The role includes advanced customer support and basic technical troubleshooting (99% via chat or email).
Your main responsibilities will include integrating our apps into merchants’ themes, investigating possible issues and incompatibilities, and cooperating with our product and development teams.
You should enjoy communicating with customers, be willing to go the extra mile to make them happy, and maintain the high-quality support that we have been building since day one. We believe that great support is a crucial part of every successful product.
You will collaborate regularly and asynchronously with teammates from Europe and Asia to ensure 24/7 global coverage for our merchants while working in your local time zone.

Requirements

Excellent English communication skills (spoken and written)
Previous experience in technical or customer support, ideally in the e-commerce or SaaS segment.
Basic understanding of HTML, CSS, and JavaScript; our development team will provide guidance when needed.
A customer-centric mindset and proactive approach to problem-solving.
Positive and creative thinking with a desire to contribute ideas that can improve both our products and customer experience.
Based in South America.

Why join us

Our apps and online stores have a tangible impact on our clients’ businesses, often visible immediately. We create additional value and help our partners succeed.
We are an independent, bootstrapped company with no external investors. We do things our way, guided by common sense, transparency, and customer focus.
If you are interested in e-commerce, you will have the opportunity to collaborate with experts from companies like Google or Gen.
We operate as a remote-first and async-first company. We care about outcomes and results, not where or when you work.
We combine the best of both worlds – the flexibility of a startup with the stability of an established business where people enjoy what they do.

Our recruitment process

Pre-screening: a short chat with our recruiter to get to know each other.
Assignment: task so we can see how you work.
Technical interview: meet the department manager and talk through your skills and experience.
Final decision.

Terms & Conditions

Location: Colombia, Brazil, Argentina, Chile
Type of cooperation: Freelance / Contractor agreement (B2B).
Compensation: to be discussed based on experience and skills.
Seniority: Medior level.
Required languages: English.

Benefits

🌏 Work from anywhere and flexible working hours

💻 Contribution for using your own device

🌴 25 days of vacation and 5 sick days

Interested?

Let us know using the application form below, and we'll schedule a video call to discuss our mutual expectations.We'll talk about the way of working in our team and what's your preference. We'll discuss your experience – what projects or products have you worked on and what were your responsibilities. Last but not least, we'll discuss the expected terms and conditions.

Benefits

Work from anywhere and flexible working hours

Company hardware if needed

Education and sports contributions

25 days of vacation and 5 sick days

Recruitment process

We know your time is precious and are strong believers in efficient and brisk recruitment. That’s why our hiring process is online end-to-end:

Our first chat will be an intro call, where we’ll outline Digismoothie as a company and the projects that are currently underway.
Then you’ll get a practical assignment, which will give you a better idea of what your job would be like, along with a chance to demonstrate your talent and strengths.
The final step is meeting the team, discussing your solution and answering any remaining questions.

It’s worth mentioning that every role is different, and that can be reflected in the hiring process. What goes without saying, on the other hand, is that we put high value on honesty and transparency.

Interested?

Let us know using the application form below, and we'll schedule a video call to discuss our mutual expectations.

We'll talk about the way of working in our team and what's your preference. We'll discuss your experience – what projects or products have you worked on and what were your responsibilities. Last but not least, we'll discuss the expected terms and conditions.