About us

We launched our first Shopify app in late 2019 to help individuals succeed in e-commerce. Our SaaS solutions are trusted by over 16,000+ businesses worldwide and have a five-star rating in the app store. We are focused on Shopify, the fastest-growing e-commerce platform.

Who we are looking for

• We are looking for a new member of our Customer Success team based in South America to help us support Shopify merchants worldwide. The role includes advanced customer support and basic technical troubleshooting (99% via chat or email).
• Your main responsibilities will include integrating our apps into merchants’ themes, investigating possible issues and incompatibilities, and cooperating with our product and development teams.
• You should enjoy communicating with customers, be willing to go the extra mile to make them happy, and maintain the high-quality support that we have been building since day one. We believe that great support is a crucial part of every successful product.
• You will collaborate regularly and asynchronously with teammates from Europe and Asia to ensure 24/7 global coverage for our merchants while working in your local time zone.

Requirements

• Excellent English communication skills (spoken and written)
• Previous experience in technical or customer support, ideally in the e-commerce or SaaS segment.
• Basic understanding of HTML, CSS, and JavaScript; our development team will provide guidance when needed.
• A customer-centric mindset and proactive approach to problem-solving.
• Positive and creative thinking with a desire to contribute ideas that can improve both our products and customer experience.
• Based in South America.

Why join us

• Our apps and online stores have a tangible impact on our clients’ businesses, often visible immediately. We create additional value and help our partners succeed.
• We are an independent, bootstrapped company with no external investors. We do things our way, guided by common sense, transparency, and customer focus.
• If you are interested in e-commerce, you will have the opportunity to collaborate with experts from companies like Google or Gen.
• We operate as a remote-first and async-first company. We care about outcomes and results, not where or when you work.
• We combine the best of both worlds – the flexibility of a startup with the stability of an established business where people enjoy what they do.

Our recruitment process

• Pre-screening: a short chat with our recruiter to get to know each other.
• Assignment: task so we can see how you work.
• Technical interview: meet the department manager and talk through your skills and experience.
• Final decision.

Terms & Conditions

• Location: Colombia, Brazil, Argentina, Chile
• Type of cooperation: Freelance / Contractor agreement (B2B).
• Compensation: to be discussed based on experience and skills.
• Seniority: Medior level.
• Required languages: English.

Benefits

🌏 Work from anywhere and flexible working hours

💻 Contribution for using your own device

🌴 25 days of vacation and 5 sick days

Interested?

Let us know using the application form below, and we'll schedule a video call to discuss our mutual expectations.We'll talk about the way of working in our team and what's your preference. We'll discuss your experience – what projects or products have you worked on and what were your responsibilities. Last but not least, we'll discuss the expected terms and conditions.