Smartsupp is a conversational marketing solution that will help you drive sales through live chat and chatbot interactions. It’s mostly targeted at European shops and is GDPR compliant.
With the Smartsupp app, you can integrate a live chat to communicate with your customers. It also features a chatbot that will automatically answer frequently asked questions and assist store visitors when your chat agents aren’t available. You can choose among chatbot templates: they can greet customers, remind them that you’re offline, offer a discount on the next purchase, etc.
Apart from chatting functionality, Smartsupp offers video recordings: they will help you analyze how users interact with your store, whether they can easily navigate through your site structure, and if they seem to have some obvious points of dropping out of the conversion funnel.
Smartsupp offers a free plan where you’re limited to one chat agent, and your conversation history only stores for 14 days. You also get access to Smartsupp’s mobile apps.
The paid plans are Standard ($25.50 per month) and Pro ($62 per month). They allow you to have more chat agents (3 are included in the subscription, and you can pay $20 extra for each additional one), longer storage of conversion history (1 year in Standard and 3 years in Pro), and chatbot functionality (1 chatbot with 5 automated messages in Standard and 10 chatbots with 10 automated messages in Pro). On top of that, you’ll get video recordings and statistics.
