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Customer & Technical Support

location

Remote

Work schedule

Flexible

relationship

Contractor

Reward

1.700 – 2.000 USD / month

required experience

Medior

required languages

English

Who we are looking for

  • We are looking for a new member of our growing Customer Success team that will help us handle the support of our apps that includes advanced customer support and basic technical support, based on your experience (99% via chat or email). Your major responsibilities will include integrating our apps into the templates of customer stores, investigating possible incompatibilities, and cooperating with our product and development team.
  • We expect you to enjoy communication with customers, always be willing to go the extra mile for them to make them happy, and keep the quality of support that we have been striving for since day one as we believe that great support is a part of a successful product.
  • We want to build a team that will be available 24/7 and that’s why we need you to be online between 5 pm and 1 am UTC (currently we’re a team of 4 located in Europe and Indonesia).

Requirements

  • Great communication skills and fluent English as the majority of our customers are based in English-speaking countries
  • A customer-centric mindset is a must
  • Basic knowledge of HTML, CSS, and JavaScript (the development team will cover your back)
  • Positive and creative thinking. You will be a key part of our product development team. Your ideas and out-of-the-box solutions can be backlogged and implemented to the product as we are building truly customer-centric apps.

Why join us

  • Our apps and online stores have a real impact on clients' businesses—often seen immediately. There is no doubt we truly help and create additional value for our clients.
  • We are no startup, "business as usual" company, or even corporate. We are a dynamic company that combines the best from each world. A company where people enjoy working.
  • We don't have any external investors (neither are we looking for any). Everything we do is bootstrapped. We do things our way—things that just make sense to us and our clients. Common sense and customer-centricity are our key values. Besides that, we are also helping others in need and respect our planet. That's why this year we aim to become a carbon-neutral company.
  • We operate as a truly remote-first and async-first company. Anyone can freely choose a place and time of their work. Because we care about the outputs and results.

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