How to create your first Shopify upsell using Candy Rack app (video)

Getting your first Candy Rack upsell offer live is a piece of cake. Read our guide or watch a short video tutorial. Follow these simple steps to get your first upsell live and shown to your customers. The text below includes all details and fields description, but you can also watch a super quick 1-minute video tutorial showing the upsell set up and in action.

Step 1 – Select your upsell offer

Once the app is installed, the first page you will see is the upsell offer selection with the title Fill Up Your Candy Rack.

Below are listed all available upsell offers from which you can select:

  • Bundle Product (product upsell) – For upselling any existing products from your product catalog.
  • Gift Packaging (service upsell) – For upselling premium gift packaging service. Please note the service fulfillment is up to you.
  • Extended Warranty (service upsell) – For upselling extended warranty. Please note the service fulfillment is up to you.
  • Premium Email Support (service upsell) – For upselling premium (email) support. Please note the service fulfillment is up to you.
  • Custom Offer (service upsell) – For upselling any customer service you can think of.
  • Smart Auto-Upsell (product upsell; Shopify Plus stores only) – For upselling existing products from your product catalog which are chosen automatically based on the smart recommendations AI.

Once you decide which one is the right for your store, just click on the Customize button to set it up.

Overview of upsells in Candy Rack
Overview of upsells in Candy Rack

If you don’t see these options, simply click on the New Offer button which is located at the top-right corner of the app. Just make sure you are on the Dashboard page.

Candy Rack dashboard
Candy Rack dashboard

Step 2.1 – Set upsell offer name and position

At the top of the upsell settings, you can enter Offer Name which is used for your internal reference only. You can also leave as is and use the predefined one.

Below the name, there is Offer Position using which you can control the upsell position on the pop-up in case of multiple upsells. For example, you are upselling 4 products on the pop-up and you want to order them. The one with the lowest number will be displayed in the first row, the second-lowest number in the second row, etc.

Upsell name & position
Upsell name & position

Step 2.2 – Select upsell product

In the Offer Configuration section, you need to select a product which you want to upsell. That means a product which will be displayed on the upsell pop-up as an additional offer.

Click on the Select bundled product and find an existing product in your product catalog. Please note the product needs to be on stock, otherwise, it won’t be displayed.

In the Description, you can add a custom text which will appear below the product on the pop-up. Typically you can use it to motivate customers to add the product to their cart.

Check Match Parent Product’s Quantity if you want to match the number of upsells products quantity with the parent product’s. For example, if a customer is buying 3 phones, you should offer 3 extended warranties for each.

If you check Apply discount on this product you can add a percentage or absolute volume discount. Please note for discounting we are using discount coupons which are automatically inserted during the checkout. Since Shopify platform allows only a single use of any discount coupon, your other discount coupons, unfortunately, won’t work.

Upsell configuration
Upsell configuration

Step 2.3 – Set upsell targeting

In the last section called Targeting you need to select when do you want this upsell to be displayed.

You can target a combination of specific collections or products. By default, All Products are selected.

In the Price Range, you can set the price limit when the upsell should appear. For example, you can target products which cost more than $50 or from $10 to $100.

Upsell targeting
Upsell targeting

Step 3 – Save and activate the upsell offer

Now just click on the Save and Activate button at the right-bottom part of the page. And that’s it, your upsell offer is now live. Congratulations!

Saving and activating the upsell
Saving and activating the upsell

To get more products/services on the pop-up simply create a new offer and use the same targeting.

Step 4 – Testing the upsell offer on the live site

As the last step, we recommend to go on your site and check the upsell pop-up yourself. Simply go to any product page based on your targeting settings, wait a couple of seconds till it’s fully loaded and click on the Add to Cart button.

Based on the number of upsell offers, your pop-up should look like this:

The final result, Candy Rack pop-up with your upsells
The final result, Candy Rack pop-up with your upsells

Happy upselling,

Your Digismoothie Team

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